AI receptionist · care agencies

AI receptionist for care agencies: Janine answers, books and texts, 24 hours a day

Ring Janine is an AI receptionist built for UK care agencies. She answers your business phone in two rings, every hour of the day, asks the safety question first when it is urgent, takes the postcode, address and name, books into the slots you have made available, and texts both the caller and you. £79 a month including 300 minutes. You keep your number. Below is a real transcript of Janine taking a care agencie call.

Ring the demo: 07360 266999 Get started

Say “care agency” when she asks which business to be

What Janine does for a care agency

Carer calling in sick or late. carer's name, which clients are affected, from when.
New enquiry. who the care is for, area, hours needed (mornings, daily, live-in), funding (private or council), caller's name and number, book an assessment visit your availability.

Safety first

Before anything else on an urgent call, Janine says the safety line for your trade:

“is anyone hurt or unresponsive?”

What she never does

Never discuss a client's condition, never promise care by a date, never give funding advice.

A real call: Janine as “Kindred Home Care”

From our script test suite, September 2026. The caller’s lines were played by a scripted tester; every line from Janine is exactly what she generated. Outcome: she booked the job. Quality score 5 of 5 from the same grader that scores every live call.

JanineKindred Home Care, Janine speaking — how can I help?
CallerHi, I'd like to book a carer visit for next week please. What's your most standard service?
JanineRight, let me get some details. Who is the care for — is it for yourself or someone else?
CallerIt's for myself, yeah. My name's Gemma Reid.
JanineThanks, Gemma. What sort of help do you need?
CallerJust the usual really — help with cleaning and a bit of personal care. Nothing complicated.
JanineOkay. How many hours a week are you looking for — is it mornings, daily visits, that sort of thing?
CallerI'm thinking maybe just a couple of hours to start with, maybe once or twice a week? Whatever you normally do for people.
JanineThat works. Are you paying privately, or is this council-funded?
CallerPrivate, yeah, I'll be paying myself.
JanineRight. What's your postcode?
CallerW D 4 8 H X.
JanineW D 4, 8 H X — is that right?
CallerYeah, that's it.
JanineAnd the house number and street?
Caller14 Station Road.
JanineThanks. Now, when would suit you best — would next week work?
CallerYeah, next week's fine. Tomorrow morning would be ideal if you've got someone available, otherwise whenever you can fit me in.
JanineI don't have anyone free today or tomorrow. The earliest I can do is Monday next week — would that suit you?
CallerMonday's fine, that works for me. What time would that be?
JanineI've got an assessment visit available on Thursday at 2 o'clock with Helen, or Friday at 11 in the morning with Omar. Which of those suits you better?
CallerFriday at 11 with Omar sounds good to me, thanks.
JanineBrilliant. So that's Gemma Reid, 14 Station Road, W D 4 8 H X, assessment visit on Friday at 11 with Omar. This is a free assessment visit before care starts. Is there anything the team should know — parking, a gate code, dogs?
CallerNo, nothing like that. There's parking right outside the house, so that's easy. Should be straightforward.
JanineI'll text the confirmation to the number you're calling from. You're all booked, Omar will be with you Friday at 11. Bye for now.

Prices Janine quotes on the demo line

These are the demo business’s prices. Yours replace them at setup, and Janine only ever quotes what is on your list.

live in	quoted after assessment
minimum visit	30 minutes
hourly weekday	£28 per hour
hourly weekend	£32 per hour

Hours on the demo: Office 8am to 6pm, on-call 24 hours.

Questions care agencies ask before signing up

How much does an AI receptionist cost for care agencies?

£79 a month including 300 call minutes, then 15p a minute. Setup is £149, waived for the first five founder customers. There is no contract and no per-seat pricing; one price covers every call to your number.

Do care agencies have to change their phone number to use Ring Janine?

No. You keep your number and divert it to Janine only when you don't answer, using one dial code that works on every UK network. Callers ring the number on your van, your website and Google, and Janine picks up on ring five if you can't.

What does Janine actually say when someone rings a care agency?

She answers as your business by name, finds out what the caller needs, asks the safety question first if it is urgent, takes the postcode, address and name, offers a slot from your real availability, reads the details back and texts the confirmation. The transcript on this page is a genuine call.

Does Janine quote prices for care agencies?

Only the prices you give her. She never invents a figure: if something is not on your price list she says the office will confirm and takes a message. Call-out and fixed prices are quoted with what they cover, so a caller never hears a number on its own.

How does Janine handle emergencies for care agencies?

is anyone hurt or unresponsive?

Can I hear Janine before I sign up?

Yes. Ring the demo line on 07360 266999, say "care agency" when she asks which business to be, and have a normal conversation. Nothing is stored except the demo transcript.

Try her as a care agency, right now

Ring 07360 266999, say “care agency”, and give her a job. What you hear is what your callers would hear. Then get started: £79 a month, no contract, live within a day.