AI receptionist · facilities management companies

AI receptionist for facilities management companies: Janine answers, books and texts, 24 hours a day

Ring Janine is an AI receptionist built for UK facilities management companies. She answers your business phone in two rings, every hour of the day, asks the safety question first when it is urgent, takes the postcode, address and name, books into the slots you have made available, and texts both the caller and you. £79 a month including 300 minutes. You keep your number. Below is a real transcript of Janine taking a facilities management companie call.

Ring the demo: 07360 266999 Get started

Say “facilities” when she asks which business to be

What Janine does for a facilities company

Log a fault. site name or address, caller's name, role (resident, site staff, contractor, client) and number, the fault in their words, urgency: URGENT is anyone at risk, lift stuck with people in it (→ "call the lift emergency line on the panel, or 999 if anyone is unwell"), fire alarm fault
Existing tickets. site and reference, a one-line update request for the facilities manager.

Safety first

Before anything else on an urgent call, Janine says the safety line for your trade:

“call the lift emergency line on the panel, or 999 if anyone is unwell”

A real call: Janine as “Cornerstone Block & Facilities Management”

From our script test suite, September 2026. The caller’s lines were played by a scripted tester; every line from Janine is exactly what she generated. Outcome: she booked the job. Quality score 5 of 5 from the same grader that scores every live call.

JanineCornerstone Block & Facilities Management, Janine speaking — how can I help?
CallerHi, I'd like to book a regular cleaning service please. Do you have anything available next week?
JanineThanks for calling. We handle building maintenance and repairs rather than cleaning services — that's not something we provide in-house. Is there a facilities issue at your property I can help with instead, or were you after a cleaner recommendation?
CallerOh right, sorry about that. Actually, do you do regular maintenance visits? Like general upkeep sort of thing?
JanineWe do handle maintenance and repairs to buildings — things like plumbing, electrics, heating, doors, that sort of work. But for a regular scheduled maintenance contract, that would need to go through our office team to set up properly. What I can do is take a message for the facilities manager, or if there's a specific fault or issue you need looked at, I can book an engineer in. Which would suit you?
CallerRight, okay. Well, I've got a leaky tap in my kitchen that needs sorting — could you get someone out next week?
JanineRight, I can book that in for you. Is anyone at risk from the leak, or is it just dripping?
CallerJust dripping at the moment, nothing urgent. Tomorrow morning would be ideal if you've got someone available, otherwise whenever you can fit me in.
JanineI can't do tomorrow morning, but I've got someone available tomorrow between 9 and 12 — would that work for you?
CallerYeah, that's perfect, tomorrow between 9 and 12 works great for me.
JanineBrilliant. What's your name?
CallerIt's Gemma Reid.
JanineThanks Gemma. And what's the postcode for the property?
CallerW D 4 8 H X.
JanineW D 4, 8 H X — is that right?
CallerYes, that's right.
JanineAnd the house number and street?
Caller14 Station Road.
JanineThanks. Just to confirm — is that 14 Station Road?
CallerYes, that's correct.
JaninePerfect. Anything the team should know — parking, a gate code, dogs?
CallerNo, nothing like that. There's parking right outside if that helps.
JanineThanks for that. I'll text the confirmation to the number you're calling from. You're all booked, Ravi will be with you tomorrow between 9 and 12. Bye for now.

Prices Janine quotes on the demo line

These are the demo business’s prices. Yours replace them at setup, and Janine only ever quotes what is on your list.

note	Works charged to the site account per the management agreement; POs required for client instructed works over £500

Hours on the demo: Helpdesk 8am to 6pm, on-call 24 hours.

Questions facilities management companies ask before signing up

How much does an AI receptionist cost for facilities management companies?

£79 a month including 300 call minutes, then 15p a minute. Setup is £149, waived for the first five founder customers. There is no contract and no per-seat pricing; one price covers every call to your number.

Do facilities management companies have to change their phone number to use Ring Janine?

No. You keep your number and divert it to Janine only when you don't answer, using one dial code that works on every UK network. Callers ring the number on your van, your website and Google, and Janine picks up on ring five if you can't.

What does Janine actually say when someone rings a facilities company?

She answers as your business by name, finds out what the caller needs, asks the safety question first if it is urgent, takes the postcode, address and name, offers a slot from your real availability, reads the details back and texts the confirmation. The transcript on this page is a genuine call.

Does Janine quote prices for facilities management companies?

Only the prices you give her. She never invents a figure: if something is not on your price list she says the office will confirm and takes a message. Call-out and fixed prices are quoted with what they cover, so a caller never hears a number on its own.

How does Janine handle emergencies for facilities management companies?

call the lift emergency line on the panel, or 999 if anyone is unwell

Can I hear Janine before I sign up?

Yes. Ring the demo line on 07360 266999, say "facilities" when she asks which business to be, and have a normal conversation. Nothing is stored except the demo transcript.

Try her as a facilities company, right now

Ring 07360 266999, say “facilities”, and give her a job. What you hear is what your callers would hear. Then get started: £79 a month, no contract, live within a day.