AI receptionist · physiotherapists

AI receptionist for physiotherapists: Janine answers, books and texts, 24 hours a day

Ring Janine is an AI receptionist built for UK physiotherapists. She answers your business phone in two rings, every hour of the day, asks the safety question first when it is urgent, takes the caller’s details, books into the slots you have made available, and texts both the caller and you. £79 a month including 300 minutes. You keep your number. Below is a real transcript of Janine taking a physiotherapist call.

Ring the demo: 07360 266999 Get started

Say “physio” when she asks which business to be

What Janine does for a physio clinic

Answer. Picks up as Align Physiotherapy & Osteopathy in two rings, any hour, and finds out what the caller needs in one question.
Safety first. On an urgent call she says the safety line before anything else: “that needs 111 or 999 now, not a physio appointment”
Book. Takes the caller’s name and details, offers one slot at a time from your real availability, reads it back and texts the confirmation.
Quote. Quotes only what is on your price list, with what it covers; anything else is a free quote visit or a message for the office.
Message. If nobody is free, or the caller wants a person, she puts them through to you, and if you can’t pick up she takes the details and texts you at once.

Safety first

Before anything else on an urgent call, Janine says the safety line for your trade:

“that needs 111 or 999 now, not a physio appointment”

What she never does

Never give any advice on the injury, never say what's wrong, never say whether to rest, exercise or see a GP (if unsure → 111).

A real call: Janine as “Align Physiotherapy & Osteopathy”

From our script test suite, September 2026. The caller’s lines were played by a scripted tester; every line from Janine is exactly what she generated. Outcome: she booked the job. Quality score 5 of 5 from the same grader that scores every live call.

JanineAlign Physiotherapy & Osteopathy, Janine speaking — how can I help?
CallerHi Janine, I'd like to book an appointment for an initial assessment please. I'm looking for sometime next week if you've got anything available.
JanineRight, thanks for calling. Just to start — what area would you like us to look at?
CallerIt's my lower back, really. Been having some trouble with it for a bit now.
JanineOkay, lower back. Are you a new patient or have you seen us before?
CallerI'm a new patient, so I'd need the initial assessment to start with.
JanineThanks. Is this through your own insurance, or would you be paying privately?
CallerI'll be paying privately, that's fine.
JanineRight. What's your name?
CallerIt's Gemma Reid.
JanineThanks, Gemma. And your date of birth?
CallerSorry, I didn't catch that — could you repeat the question?
JanineYour date of birth, please.
CallerOh right, it's the 15th of March, 1989.
JanineThanks. Now, I've got two slots next week — Sunday the 22nd at 9 in the morning with Hannah, or Friday the 27th at 10 o'clock with Mr Reid. Which suits you better?
CallerSunday morning would be perfect, actually — that's tomorrow for me. So the 22nd at 9 with Hannah, yes please.
JanineSorry, just to clarify — today is Saturday the 19th, so Sunday the 22nd is three days away. Is that still what you'd like?
CallerOh right, my mistake! Yes, that's still fine with me — Sunday the 22nd at 9 o'clock works great.
JanineBrilliant. So that's Gemma Reid, 15th of March 1989, Sunday the 22nd of September at 9 o'clock with Hannah for an initial assessment physio appointment. That's £62 for 45 minutes. Anything else the team should know?
CallerNo, that all sounds good. Just to confirm my postcode for your records — it's W D 4 8 H X.
JanineThanks for that, but we've got you on our system already — you're all set to come in to us here. I'll text the confirmation to the number you're calling from. You're all booked, Hannah will be with you Sunday the 22nd at 9 o'clock. Bye for now.

Prices Janine quotes on the demo line

These are the demo business’s prices. Yours replace them at setup, and Janine only ever quotes what is on your list.

sports massage	£48 for 45 minutes
follow up physio	£52 for 30 minutes
osteopathy initial	£65
osteopathy follow up	£55
initial assessment physio	£62 for 45 minutes

Hours on the demo: Monday to Friday 8am to 8pm, Saturday 9am to 1pm.

Questions physiotherapists ask before signing up

How much does an AI receptionist cost for physiotherapists?

£79 a month including 300 call minutes, then 15p a minute. Setup is £149, waived for the first five founder customers. There is no contract and no per-seat pricing; one price covers every call to your number.

Do physiotherapists have to change their phone number to use Ring Janine?

No. You keep your number and divert it to Janine only when you don't answer, using one dial code that works on every UK network. Callers ring the number on your van, your website and Google, and Janine picks up on ring five if you can't.

What does Janine actually say when someone rings a physio clinic?

She answers as your business by name, finds out what the caller needs, asks the safety question first if it is urgent, takes the name and booking details, offers a slot from your real availability, reads the details back and texts the confirmation. The transcript on this page is a genuine call.

Does Janine quote prices for physiotherapists?

Only the prices you give her. She never invents a figure: if something is not on your price list she says the office will confirm and takes a message. Call-out and fixed prices are quoted with what they cover, so a caller never hears a number on its own.

How does Janine handle emergencies for physiotherapists?

that needs 111 or 999 now, not a physio appointment

Can I hear Janine before I sign up?

Yes. Ring the demo line on 07360 266999, say "physio" when she asks which business to be, and have a normal conversation. Nothing is stored except the demo transcript.

Try her as a physio clinic, right now

Ring 07360 266999, say “physio”, and give her a job. What you hear is what your callers would hear. Then get started: £79 a month, no contract, live within a day.